Workday explains how it tests AI agents before release

Workday VP of AI Engineering Alet Blanken said the Sana Self-Service Agent is tested on more than 2,000 questions at least once a day, and BMO's own eval set was folded into Workday's hourly runs. The Talent Acquisition Agent runs on autopilot, with general availability planned for early 2027.

• Sana Self-Service Agent tested on 2,000+ questions more than once daily
• BMO's eval set added to Workday's hourly test runs
• BMO rolled the agent out to about 55,000 employees in June
• Talent Acquisition Agent autopilot GA planned for early 2027