Workday wants AI agents paid from labour budgets, not just IT spend

At its Las Vegas conference, Workday said it wants customers to fund its AI agents from staffing and outsourcing budgets rather than only IT spending. Billing will shift to usage-based charges instead of per-employee licences, and the company claims self-service agents lifted resolution rates for common tasks by 25%.

• Workday wants AI agents funded from labour and outsourcing budgets
• Billing shifts to usage-based instead of per-employee subscriptions
• Self-service AI agents raised resolution rates by 25%
• Company opened headless HR and finance access via MCP