BMO rolls out Workday Self-Service Agent to 55,000 employees

BMO deployed Workday's Self-Service Agent to all 55,000 employees at once in June. Ahead of the launch, HR aligned with risk, compliance, legal, IT and cyber teams, ran a pilot and moved policies and procedures into Workday.

• Agent launched to all 55,000 BMO employees in a single June rollout
• Responsible AI forum with risk, compliance, legal, IT and cyber vetted the project
• Employees get letters and answers via natural language inside Workday
• Change management materials moved into the agent instead of emails and calls