Ricoh: 91% of bosses trust AI, but 53% of workers see it as friction

A Ricoh survey found a gap between employer expectations and worker experience: 91% of decision-makers believe AI investments deliver value, while 53% of employees say AI tools create friction or extra work. 45% of workers use unapproved tools at least monthly, and 81% of leaders admit they adopt technology faster than they support worker adoption.

• 91% of leaders see AI value, 53% of workers call it friction
• 55% of employees say poor tools eat into their productivity
• 45% of workers use unapproved tools at least monthly
• 81% of leaders adopt tech faster than they support adoption