Security1 hOctober 20, 2026, 11:30

95% of firms see frontline workers bypassing MFA

A Sapio Research survey of 700 IT and security leaders in the US, UK, France and Germany found 95% saw frontline workers work around MFA in the past year by staying signed in, sharing credentials or skipping prompts. 62% reported confirmed or suspected attempts to abuse account recovery, password reset or unlock.

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95% of firms see frontline workers bypassing MFA

95% of respondents saw frontline workers bypass MFA in the past year
62% reported attempts to abuse account recovery or reset
37% of frontline workers hit authentication problems monthly
Passkeys are used at 28% of firms; 45% of those still keep a password

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