Telecom complaints in Canada jump nearly 80%, CCTS says

Canada's CCTS said it received 53,195 complaints in the 2025-26 period, up 79% year over year, and accepted 41,235 of them, 74% more than last year, with an 87.2% resolution rate. Top complaints include incorrect charges, disclosure issues, service problems and price increases, and the volume is slowing resolutions.

• 53,195 complaints in 2025-26, up 79% year over year
• 41,235 complaints accepted (+74%), 87.2% resolved
• Top issues: incorrect charges, service quality and price hikes
• CCTS will publish its full annual report in January 2027