Telus asks CRTC to make telecom complaints harder to file

Telus has asked the CRTC to require documentary proof that a dispute reached second-level support before the CCTS accepts a complaint, with undocumented filings screened out automatically. The Canadian Telecommunications Association, whose members include Rogers and Bell, filed a similar proposal on October 7 opposing the CRTC's plan to notify customers about the CCTS earlier.

• Telus wants CCTS to reject complaints lacking proof of second-level escalation
• Providers currently must mention CCTS after a second escalation
• CRTC proposes notifying customers right after a solution is offered
• Canadian Telecommunications Association filed its own proposal on October 7