Nestlé CEO says prompting skills alone are not enough for AI at work

Nestlé CEO Philipp Navratil said knowing how to write good prompts is not enough for workers to keep up with AI — they also need to understand the business and rethink their processes. About 100,000 Nestlé employees use Microsoft Copilot monthly, while the company plans to cut 16,000 jobs over two years.

• Navratil: prompts without business understanding make work more complicated
• About 100,000 Nestlé employees use Microsoft Copilot each month
• Nestlé plans to cut 16,000 jobs over two years, 12,000 of them office roles
• Savings target raised to CHF 3bn by the end of 2027