Grab makes AudioProtect mandatory for all ride-hailing trips
Grab has enabled AudioProtect for all trips on its ride-hailing service: audio is recorded and encrypted on-device and deleted once the ride ends. If an incident is reported, only a 15-second clip is sent to Grab; rollout starts 7 September 2026 for drivers and 17 September for passengers.
- Recording starts when a ride begins and stops when it ends
- Audio is encrypted and stored locally, auto-deleted without an incident
- Only a 15-second clip is uploaded when an incident is confirmed
- On-device detection flags screams, crashes and unusual route deviations
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Policy