Grab makes AudioProtect mandatory for all ride-hailing trips

Grab has enabled AudioProtect for all trips on its ride-hailing service: audio is recorded and encrypted on-device and deleted once the ride ends. If an incident is reported, only a 15-second clip is sent to Grab; rollout starts 7 September 2026 for drivers and 17 September for passengers.

• Recording starts when a ride begins and stops when it ends
• Audio is encrypted and stored locally, auto-deleted without an incident
• Only a 15-second clip is uploaded when an incident is confirmed
• On-device detection flags screams, crashes and unusual route deviations