Freshworks acquires AI startup Robusta to boost Freshservice

Freshworks has acquired Israel-based AI startup Robusta, which identifies causes of IT outages and recommends fixes. Financial terms were not disclosed; the technology will strengthen Freshworks' Freshservice ITSM platform. Freshworks reported Q2 2026 revenue up 16% year-on-year to $237.4 million.

• Financial terms of the Freshworks-Robusta deal were not disclosed
• Robusta uses AI to investigate root causes of IT incidents
• Freshworks Q2 2026 revenue rose 16% to $237.4 million
• Freshworks posted GAAP net profit of $3.2 million