Freshworks to acquire Torii to expand Freshservice into AI spend governance

Freshworks has signed a definitive agreement to acquire SaaS management platform Torii, extending Freshservice into software spend management and AI governance. The integration will give IT and finance teams a unified view of applications, licences and AI consumption down to the token level. The deal is expected to close in Freshworks' fourth fiscal quarter of 2026.

• Torii was founded in 2017; customers include Hearst, Groupon and Koch
• The platform tracks AI consumption at the token level and sets usage limits
• The acquisition is expected to close in Freshworks' Q4 fiscal 2026
• Torii was named a Leader in the 2026 Gartner Magic Quadrant for SaaS Management