Salesforce gives AI agents their own identity and meters their API calls

Salesforce is preparing Agentic Identity, which gives AI agents their own credentials and granular permissions instead of operating under a user's account. Successful calls by registered agents via MCP or direct APIs will count as Headless Platform Interactions and consume Flex Credits; metering is not yet active and requires 30 days' notice, while traditional integrations keep existing pricing.

• Agents get separate identities and granular permissions in Salesforce
• Registered agent calls via MCP and APIs become Headless Platform Interactions
• Flex Credits metering is not live yet; 30 days' notice promised
• New customers must register API agents within three months