Salesforce runs acquired Fin agent on help.salesforce.com support portal

Salesforce has deployed the agentic support tech Fin, acquired in a $3.6 billion deal, on help.salesforce.com, which sees 60 million visits and 2.2 million cases a year. The rollout took 16 days, with Salesforce running parallel experiments and iterating daily.

• Fin runs on help.salesforce.com with 60M visits and 2.2M cases a year
• Deployment took 16 days after the $3.6 billion Fin acquisition
• Salesforce runs a calendar of simultaneous experiments, tuning daily
• Company expands self-service while keeping human hand-off for customers