Namecheap account locked after missed ID check, taking all domains offline

A 12-year Namecheap customer says his account was locked after he missed an email demanding ID verification within 72 hours, and every domain in it stopped working. His contact email ran on those same domains, cutting the channel Namecheap uses to reach him. Namecheap has not commented publicly.

• Email gave 72 hours for ID verification; the account was locked without a reply
• The customer's mail lived on the disabled domains, breaking contact with the registrar
• Namecheap's agreement sets 5 business days to respond, ICANN's contract 15 days
• Documents were submitted, but no timeline for restoring the account was given