Analysts: ServiceNow AI Control Tower strong on workflow, weak on runtime control

TheCUBE Research interviewed 15 large ServiceNow customers and found AI Control Tower handles AI asset inventory, approvals and audit trails well, but model validation and real-time action blocking are often external or manual. ServiceNow cites over 500 customers live in the first six months and AI ACV above $1B in Q2, targeting $1.5B for the year.

• 15 in-depth interviews with ServiceNow customers, 575 minutes, September 2026
• Over 500 customers live with AI Control Tower in first six months
• AI ACV topped $1B in Q2, full-year target of $1.5B
• Runtime enforcement and model validation often external or manual