Study: DPI systems lack standardized grievance redress mechanisms
A Gates Foundation-supported study examined grievance redress in 15 digital public infrastructure (DPI) systems across Brazil, India, South Africa, Benin and Ethiopia. Only four of the 15 fully met criteria for functioning redress, and complaint volumes are published only in Brazil and India.
- 15 DPI systems studied across 5 countries: digital ID, payments, data exchange
- Only 4 of 15 systems fully met criteria for working grievance redress
- Complaint volumes published only in Brazil and India
- Researchers propose common complaint classification and shared data structure
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