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PolicyOctober 16, 2026, 00:15

Study: DPI systems lack standardized grievance redress mechanisms

A Gates Foundation-supported study examined grievance redress in 15 digital public infrastructure (DPI) systems across Brazil, India, South Africa, Benin and Ethiopia. Only four of the 15 fully met criteria for functioning redress, and complaint volumes are published only in Brazil and India.

Study: DPI systems lack standardized grievance redress mechanisms
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