Atlassian Team '26 Europe: Service Collection adds scheduling, auto-setup, device monitoring

At Atlassian's Team '26 Europe event in Amsterdam, the company unveiled three Service Collection additions: Workforce Management for automated task routing, Solution Composer for natural-language service desk setup, and Proactive Service Management for endpoint health monitoring. Solution Composer is now in open beta, while Proactive Service Management remains in early access.

• Workforce Management unifies schedules, availability and skill-based routing in JSM
• Solution Composer sets up service desks from a prompt in seconds, now in open beta
• Proactive Service Management monitors device health and fixes issues early, in EAP
• Assets gains automated discovery and lifecycle management of hardware