ICE contract reveals AI social media monitoring capabilities

ICE disclosed requirements for an AI-powered social media monitoring system in a sole-source justification tied to a three-year Carahsoft contract worth just under $1 million through September 2029 for Hootsuite Enterprise and Talkwalker. The platform covers 30+ networks and about 150 million sites in 187 languages, and ICE says it has already accumulated two years of historical conversation data.

• Carahsoft contract for Hootsuite and Talkwalker runs through September 2029 at just under $1 million
• Coverage spans 30+ social networks and about 150 million sites, blogs and forums in 187 languages
• Hootsuite's Wisdom AI is trained on 12 years of social data and flags deviations in conversations
• ICE says it has already accumulated two years of historical data and custom searches