Dow holds back Workday AI agents over Flex Credits governance

Manufacturer Dow uses AI features in Workday but has not activated any agents, citing the Flex Credits model that shifts billing from per-seat licenses to paying for AI work. HR digital leader Sarah Jo Rowley says it is unclear who owns budget oversight and liability for agent actions.

• Dow has run Workday since 2019 and uses AI, but no agents are live yet
• Flex Credits replace per-user licensing with payment for AI work done
• IT pays for SaaS while HR consumes agents, leaving governance undefined
• Rowley fears credit overages and erosion of employee skills