AI agents bypass Workday as customers skip the app

AI agents from Anthropic, Microsoft and others let Workday customers pull employee and financial data without opening the app. According to interviews with five consultants serving more than 2,000 Workday customers, many companies pay for Workday's own AI tools but don't use them regularly.

• Workday customers use AI agents from Anthropic and Microsoft to extract data
• Users skip the app by analyzing employment records and trends directly
• Many pay for Workday's AI tools but don't use them regularly
• Interviews covered consultants and partners serving 2,000+ Workday customers