Microsoft deleted M365 customer data before retention period ended

Microsoft confirmed that an error caused data of nonprofit customers with expired Microsoft 365 Business Premium subscriptions to be deleted before the retention period ended. The company told one customer recovery is impossible and offered a free session to set up a new environment.

• An error deleted data before the retention window closed
• Affected content tied to expired Business Premium subscriptions
• Microsoft did not disclose the number of affected organizations
• Recovery is not possible; a new environment setup was offered