Salesforce’s massive outage exposes the hidden risks of cloud dependencies

On September 16, Salesforce experienced an outage lasting about 7.5 hours: problems began at 3:50 AM Eastern and affected multiple instances across all regions. The cause was cited as a failure of an external dependency in a legacy login server, and some customers could not create support cases. Recovery was completed by 15:00, and the company promised a full investigation.

• The outage lasted about 7.5 hours and affected instances in all regions
• Cause was a failure of an external dependency in a legacy login server
• Customers could not create new support cases
• Recovery completed by 15:00 EDT on September 16