Telstra: callback scams rise to 45% of email-based fraud

Telstra says callback scams grew from 29% of reported email-based scams in 2025 to 45% in 2026. Criminals trick victims into calling them, bypassing incoming-call blocking; Telstra has blocked over a billion scam calls since 2020.

• Callback scams rose from 29% to 45% of email-based scams in a year
• Telstra has blocked over 1 billion scam calls since 2020
• 69% of Australians believe they would not call a scammer themselves
• 85% prefer resolving issues by phone rather than chat