Okta turns Dex AI agent into a customer-zero proving ground

Okta is using its Dex AI agent for internal employee support and as a testbed for customer-facing identity controls. After beating last year's goal of saving 250,000 employee hours, the company raised this year's target to 1 million. Dex routes work to specialized sub-agents and is registered in Universal Directory.

• Okta targets 1 million employee hours saved this year via AI and automation
• Dex routes tasks to specialized sub-agents instead of one general-purpose agent
• The agent is registered in Universal Directory with Okta for AI Agents controls
• Last year's goal of 250,000 saved hours was exceeded