Australia mulls major Triple Zero emergency call overhaul

An Australian Senate committee proposed creating a statutory body to oversee Triple Zero emergency call handling instead of Telstra, introducing reliability requirements with fines and automatic compensation for outages, and requiring operators to offer a text-based contact method. The probe was sparked by Optus' fatal system failure in September 2025.

• Committee proposes statutory body instead of Telstra for Triple Zero oversight
• Operators would be required to provide text-based emergency contact
• Fines and automatic compensation for outages could be introduced
• ACMA may gain expanded investigation and enforcement powers