Startups use AI to help travelers claim refunds on dropped airfares
US airlines are deploying AI pricing tools, while startups JetBack, Junova and Refare use AI to monitor fares after booking and recover refunds or credits when prices fall. Junova found fare drops on 22% of 10,000 tracked flights, and JetBack says it has recovered $2.4 million since early 2025.
- Junova: fare drops on 22% of 10,000 tracked flights, 40% of them multiple times
- JetBack has recovered $2.4 million in credits and refunds since early 2025
- Junova and Refare take 20% and 25% of savings; JetBack charges $100 a year
- Alaska Airlines stopped honoring fare drops via customer service in early October
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