Safaricom dismisses 118 staff for fraud, four times 2021 level

Safaricom fired 118 employees for fraud in the year to March 2026, more than four times the 28 dismissals in 2021. Fraud incidents fell 82% and analytics recovered KES 953 million ($7.4 million) in inflated agent commissions.

• 118 dismissals equal about 2% of the company's 5,648 employees
• Fraud incidents dropped 82%, short of the 90% target
• KES 953 million ($7.4 million) in inflated agent commissions recovered
• Referrals to law enforcement doubled from 7 to 14