Twilio: Australians spend more time bypassing AI agents than they save

Twilio's 2026 Customer Insights Series found 83% of Australian consumers try to bypass AI agents to reach a human, spending 101 seconds on average versus just 63 seconds saved per AI interaction. 89% want explicit disclosure of AI use, and 60% hold brands responsible for AI agent mistakes.

• 83% of Australians bypass AI agents to reach a human
• Bypassing takes 101 seconds vs 63 seconds saved with AI
• 89% want explicit notice when talking to AI
• 57% feel undervalued by bots vs 37% globally