Retailers Block Third-Party AI Shopping Agents

The RealReal hardened its bot defenses after Meta's Muse agents kept items in carts for hours, blocking other shoppers. Tapestry, Kohl's, Chewy, Neiman Marcus, Delta and Amazon also restrict third-party agents, while banks fear unauthorized purchases.

• The RealReal restricts login, cart additions and checkout for AI agents
• Muse agents repeatedly held items in 20-minute cart holds, blocking other shoppers
• Tapestry, Kohl's, Chewy, Neiman Marcus, Delta and Amazon block agent purchases
• Over 10 million people in the US and Canada set up Muse agents, average purchase above $200