Telus data breach confusion caused by technical issue

Telus customers who received data breach notifications complained that company staff called the emails fake and advised deleting them. The breach covered February 2025 to June 2026: name, address, phone and last four card digits were exposed; access has been blocked.

• Breach affected data from February 2025 to June 2026
• Name, address, phone and 4 card digits compromised
• Telus offers 2 years of identity theft protection until November 30, 2026
• Company did not disclose number of affected accounts