Study of 29,785 one-star reviews: login issues beat crashes

An analysis of 76,521 reviews across 274 App Store and Google Play listings from 227 large brands found that among 29,785 one-star reviews, login and account access led at 9.5%, followed by customer service (9.1%) and charges (8.4%), with crashes only fifth at 4.6%. In energy and government apps, 24.5% of one-star reviews concerned logging in, and myGov hit 42.1%.

• Login issues 9.5% of one-star reviews, customer service 9.1%, charges 8.4%, crashes 4.6%
• Energy and government apps: 24.5% of one-star reviews about login, myGov at 42.1%
• Customer service complaints: India 21.3%, Canada 8.4%, US 8.0%, UK 6.3%
• 59.4% of one-star reviews matched none of the ten themes