Experian and BT detail different paths to agentic AI at ServiceNow London forum

At the ServiceNow World Forum in London, Experian and BT outlined their approaches to agentic AI adoption. Experian is building an AI gateway and a knowledge-graph data catalog covering 8 million UK businesses, while BT trained thousands of AI specialists and cut bid response time from 14 weeks to three minutes.

• Experian: 25,000 employees in 33 countries, data on 8 million UK businesses
• Experian uses an AI gateway and knowledge-graph catalog with governance
• BT trained thousands of AI specialists and embedded AI in ServiceNow, Genesys, Salesforce
• BT cut bid response time from 14 weeks to three minutes