ShipStation built Deckhand, a Slack AI help desk on Amazon Bedrock

ShipStation Global built Deckhand, an AI IT help desk agent in Slack running on Amazon Bedrock AgentCore: it answers from a curated knowledge base, reads error screenshots and files Jira tickets. The claimed 97.5% figure is described differently — AWS calls it a resolution rate, while its builder calls it the share of messages replied to.

• Agent runs serverless on Amazon Bedrock AgentCore
• Claimed 1,600 hours saved a year and 96% positive feedback
• 409 of 1,221 conversations became Jira tickets
• AWS cites 97.5% resolved queries; builder cites 97.5% replied