ServiceNow launches standalone AI service desk Flow for Teams, Slack and email

ServiceNow unveiled Flow, a standalone AI service desk that lets users get help via chats in Microsoft Teams, Slack, a web app or email instead of opening tickets. It can be up and running within a day with no implementation project, connects to over 100 systems via pre-built connectors, and is priced on consumption. It reaches current North American customers on October 6, with general availability in North America and EMEA by year-end.

• Flow works in Teams, Slack, a web app and email without opening tickets
• Connects to 100+ systems via pre-built connectors, live within a day
• Consumption-based pricing; ServiceNow AI subscribers pay no extra licensing
• Available to North American customers October 6, GA in US and EMEA by year-end