UK police forces deploy AI chatbot Bobbi to handle citizen contacts

Thames Valley Police and Hampshire & Isle of Wight Constabulary launched Bobbi, an AI chatbot built on Salesforce Einstein, to handle public contacts. Average wait times in Hampshire hit 27 minutes, peaking at 1.5 hours, while 999 call demand ran 40% above threshold.

• Two UK police forces handle about 1.4 million contacts a year
• Average Hampshire wait time was 27 minutes, peaking at 1.5 hours
• 999 emergency call demand ran 40% above the anticipated threshold
• Bobbi was trained on 93 internal documents governing contact processes