Salesforce launches Koa CRM model on its own benchmark as Agentforce ROI gap persists
At Dreamforce 2026, Salesforce introduced Koa, its first in-house reasoning model for CRM, built on Nvidia Nemotron. The company ran the claimed benchmarks itself, while a Bloomberg investigation indicates Agentforce does not live up to promises in real deployments.
- Koa is Salesforce's first CRM reasoning model, based on Nvidia Nemotron
- Announced at Dreamforce 2026
- Salesforce ran Koa benchmarks itself
- Bloomberg: Agentforce falls short of claimed results for customers
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