Telus asks CRTC to make telecom complaints harder to file

Telus has asked Canada's CRTC to require the CCTS to reject complaints from customers who cannot prove they first escalated the issue with their carrier's support. The move could make it harder for Canadians to file complaints against telecom providers.

• Telus filed its intervention with the CRTC on October 7
• CCTS would reject complaints without proof of prior escalation
• The change could make telecom complaints harder to file in Canada