HCLTech wins AI-led IT transformation deal with M Group

HCLTech has won an infrastructure services contract with UK-based M Group to transform IT support across more than 200 sites. The deal uses HCLTech's AI Force platform to automate IT tasks and improve workplace experience for 14,000–15,000 users.

• M Group is a net new client won via competitive RFP tender
• AI Force automates IT tasks and user support across 200+ sites
• Outcomes-based contract measured by CSAT and predictive actions
• HCLTech uses a deterministic engine to counter AI hallucinations