Ping Identity: only 5% of consumers trust autonomous AI agents

A 2026 Ping Identity survey found just 5% of consumers are comfortable with AI agents acting with their approval and 3% with routine transactions without final approval. Only 12% fully trust organizations to manage their identity data, down from 17% in 2025.

• 5% accept AI actions with approval, 3% accept transactions without it
• 42% would cap AI agent spending at $100, 22% would allow none
• 71% worry an agent could misrepresent their personality or values
• Trust in organizations managing identity data fell from 17% to 12%