TRAI Orders Telecom Operators to Add TRAI-Mandated Packs Section

India's TRAI has directed all telecom service providers to create a separate, clearly visible "TRAI-Mandated Packs" section as the first tab in the prepaid recharge area of their websites and apps. The October 1, 2026 directive follows consumer complaints about difficulty finding mandated vouchers, and operators have 30 days to submit compliance reports.

• "TRAI-Mandated Packs" must be the first tab in prepaid recharge
• Directive issued October 1, 2026 after consumer complaints
• Operators have 30 days to submit compliance reports
• Section must also appear at exclusive points of sale