Verizon moves from RAN automation to agentic network operations

Verizon says it is shifting from scripted RAN automation to an agentic model where AI reasons across network domains and acts autonomously. The operator keeps control of intent and guardrails; its closed-loop platforms processed over 70 million configuration changes in 2025.

• Verizon's closed-loop platforms processed over 70 million configuration changes in 2025
• Agents can push config and software changes, but P1 incidents need human sign-off
• Verizon argues only the operator holds full network topology context, not vendors
• Key challenge is orchestrating agents and arbitrating across RAN and transport domains