JPMorgan Names Banker Mark O'Donovan as HR Chief Amid AI Workforce Shift

JPMorgan Chase named 30-year veteran Mark O'Donovan as global head of Human Resources starting January 2027, succeeding Robin Leopold, who retires in Q1. The appointment comes as AI adoption cut operations staff 4% over the past year while accounts per employee rose 6%.

• O'Donovan succeeds Robin Leopold as CHRO in January 2027
• Operations staff fell 4% over the past year due to AI
• Operations teams handle 6% more accounts per employee
• JPMorgan employs more than 318,000 people globally