Ofcom warns UK telecoms over customer-blocking AI bots

Ofcom has warned UK telecom operators that cost-cutting AI chatbots must not prevent customers from reaching human staff. The regulator notes that 53% of Brits use AI.

• Ofcom warned carriers against AI bots blocking customers from human support
• 53% of Brits use AI in their daily lives
• Cost savings from chatbots must not cut off access to live staff