Chatty chatbots can mislead users, but verification tools help, researchers find

Researchers from Penn State found that the more human-like and conversational an AI chatbot seems, the more users trust it, even when it provides false information. According to the authors, built-in fact-checking tools can restore users' necessary skepticism.

• Chatbot conversationality directly increases user trust in its answers
• People trust AI answers even when misinformation is present
• Verification tools help restore critical attitude to AI answers