HSBC blocks its Android app inside Samsung Secure Folder and Private Space

HSBC has blocked its Android banking app from running inside Samsung Secure Folder and Android Private Space without warning, citing security reasons. Some customers lost access to online banking, including web access that relied on the app for authentication.

• HSBC blocks the app in Secure Folder and Private Space without prior notice
• Customers report losing web banking access for 5–10 working days
• Bank calls the block a proportionate security control
• Alternative is a Physical Secure Key or installing the app in the main profile