Reuters: Meta's Muse tests used human callers, one reportedly made racist remark

Reuters reports that some Muse beta calls were handled by human contractors when the AI failed, and one tester said an operator made a racist reference. A Meta Superintelligence Labs VP apologized and said the feature was rolled back and the contractor dropped.

• Muse launched September 8 and topped the U.S. App Store chart
• Some Muse tasks were handled by human operators, not AI
• A tester alleged an operator made a racist remark
• Meta called the human-call test 'a miss' and rolled it back