Meta tests human callers behind its Muse AI agent

Reuters reports Meta is testing a "human concierge" for its Muse AI agent, with contractors handling some calls placed through the agent. The option was enabled for half of employees as Meta works out privacy protections before a public release.

• Contractors take over some calls placed through Muse
• Human-caller option enabled for half of Meta employees
• Muse launched in the US on September 8 for emails, purchases and bookings
• App has reached 2.5 million downloads, per Sensor Tower