Flipkart held liable after soap bars arrived instead of a Realme phone

Delhi's consumer commission rejected Flipkart's safe harbour defence under Section 79 of the IT Act and held the marketplace liable for deficiency in service. A buyer who ordered a Realme Narzo 50A for Rs 10,574 received Lifebuoy soap bars; Flipkart must refund the amount with interest and pay compensation.

• Order for a Realme Narzo 50A at Rs 10,574 arrived with Lifebuoy soap
• Commission rejected Flipkart's intermediary protection under Section 79
• Flipkart to refund Rs 10,574 with 7% interest plus Rs 5,000 compensation
• Flipkart has 60 days to comply or face 8% annual interest