Business1 hOctober 28, 2026, 04:23

Cisco reshapes business for AI era with 85,000 internal agents

At Partner Summit 2026 Cisco detailed a business overhaul for the AI era: architecture specialists moved into frontline sales and partner roles, and sellers get continuous training. The company has deployed 85,000 internal AI agents, with personal agents available to every employee.

Arnnet

Open source

Cisco deployed 85,000 internal AI agents for routine tasks
Personal agents rolled out to every employee
Architecture specialists shifted to frontline sales and partner roles
Pilots showed agents resolved cases with no errors, Cisco said

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