Comcast lost 144,000 broadband customers and plans layoffs as AI agents take over support

Comcast lost 144,000 domestic residential broadband customers in Q3 2026 amid competition from fiber and wireless rivals. Revenue fell 6.1% to $29.3 billion while net income rose 3.5% to $3.45 billion. The company plans sweeping layoffs in its cable business and is expanding AI agents in customer service, which have already cut contact rates by about 20%.

• Lost 144,000 broadband subscribers but added 368,000 wireless lines to 10.6 million
• Revenue $29.3 billion (-6.1%), net income $3.45 billion (+3.5%)
• AI agents in support cut service contact rates by roughly 20%
• Layoffs expected to hit Comcast Cable, not NBCU divisions